Trust & Safety Policy Escalation Associate (Japanese Fluency)
As a marketplace, trust is central to our success, and one of Udemy’s most important roles is as that of a fair platform. To maintain that trust from our students and instructors, we need to have a clear and reasonable set of rules, and enforce those rules consistently. In this role, you will be responsible for the hardest or most sensitive cases, enforcing a consistent policy and communicating the decision reasons effectively. You’ll be intimately familiar with our marketplace policies, how they are enforced, and what the grey areas around a policy look like, and will help our contract team when they have difficult decisions. You will have opportunities to build process, write articles, and train a remote team to ensure consistency in judgement and enforcement. You’ll also work closely with Legal and Brand teams to inform them of potential issues, craft the right messaging, and execute the customer side of any resolution.
Interested JET alums should feel free to contact JETAANC Board Member, Haj Matsukata (https://www.linkedin.com/in/
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