Company: QuestBridge
Title: Program Data Associate – Quest Scholars Program
Salary: TBD, Full-time
Location: Palo Alto, CA

QuestBridge is a national nonprofit program that connects outstanding low-income students with educational opportunities that can change their lives, as well as the demographics of our nation’s leading educational institutions. We currently have multiple Program Data Associate positions open. Applicants to this post will be screened for fit across all data associate positions. If you think you will enjoy applying your data and technology skills to further QuestBridge’s mission, we look forward to reviewing your application.

Partner Relations Data Associate
The Partner Relations Program Data Associate will play a key role in the ongoing development and operations of the team, focusing on the quality and use of data and technology to support QuestBridge college partners. This position provides an opportunity for talented, socially-conscious individuals to challenge themselves while advancing a groundbreaking social mission. Reporting to the Data Operations Manager in Partner Relations, this person will clean, process, and analyze data in impactful and efficient ways.

Our Associate will have the opportunity to collaborate with program, data, and engineering team members within the Partner Relations team and across other departments for thought partnership, feedback, and growth. In addition to data, analytical, and technical skills, this position has a strong focus on quality assurance.

Responsibilities
Support the management of all data, technical systems, and programs that the Partner Relations team uses to execute its work, including Slate (application database system) and Salesforce Community Cloud, among others.
Perform rigorous data standardization and quality assurance on student and partner data.
Build SQL scripts or other tools for data processing.
Provide support in analysis projects related to QuestBridge college partners.
Clean and organize student data to share with partners.
Collect and analyze publicly available data on admissions and admissions trends.
Attend and staff our National College Admissions Conferences and other events as required.
Read and evaluate student applications for the College Prep Scholars Program, National College Match, and other various opportunities.
Other duties, as assigned.

Qualifications
Required:

Bachelor’s degree.
Ability to manage multiple projects while maintaining a high level of organization, professionalism, and attention to detail.
Intermediate level experience using Microsoft Excel and SQL.
Strong comfort with technology and data, with the ability to evaluate and improve current operations.
Ability to incorporate feedback.
Strong communication skills.

Preferred:

At least two years of full-time professional experience, with work experience in higher education a plus.
Familiarity with highly selective college admissions and financial aid processes.
Familiarity with code to point of understanding and executing code that has been tested.
Familiarity with Python, R, Git, and/or Statistical Analysis.
Familiarity with Salesforce.
Experience increasing efficiency of processes, and automation of analyses and reporting.

Students, Scholars, and Alumni Data Associate
Our Program Data Associate will work closely with the team to identify and support high school students, college Scholars, and alumni throughout their experience with QuestBridge. This role will play a key part in the ongoing development and operations of the team, focusing on the use of data and technology to execute our various marketing and communications campaigns, process, explore, and analyze data, and provide insights and improvements to support the team. They will also have the opportunity to collaborate with program, data, and engineering team members across other departments for thought partnership, feedback, and growth.

In addition to data, analytical, and technical skills, this position has a strong focus on communications and project management. If you think you will enjoy applying your data and technology skills to further QuestBridge’s mission, we look forward to reviewing your application.

Responsibilities
Manage data integrity for marketing and communications campaigns through technical requirements, data queries, and quality control.
Work with team to develop populations for drip email campaigns and implement A/B tests
Maintain consistency and accuracy of data in our student, educator, Scholar, and alumni information platforms, forms, and surveys.
Conduct data analyses on communications campaigns, email readership, social media tracking, and other programmatic needs.
Support survey design and analyses of survey data outcomes.
Collect requirements and create reports on cyclical analyses. Respond to reporting and analysis requests through presentations and other visual forms of results.
Conduct periodic record consolidation and data cleaning in collaboration with other data-oriented staff.
Partner with and learn from analysts and engineers in other departments on cross-collaborative projects.
Assist in a variety of tasks and contribute to strategy of programs that positively impact the recruitment and retention of student applicants.
Contribute to the understanding of the team’s data needs.
Travel to events to interact with students and apply these experiences to continuously improve programming.
Read and evaluate student applications for the College Prep Scholars Program, National College Match, and other various opportunities.
Other duties, as assigned.

Qualifications
Required:

Bachelor’s degree and 1+ year(s) of experience cleaning, managing, and analyzing data.
Experience working across and combining multiple sources of data (education data is a plus).
Analytical thinking on how data can support program management.
Proficient at using tools such as Excel/Google Sheets and PowerPoint.
Ability to manage a project from start to finish, organizing bandwidth, workflows and multiple deliverables.
Must be detail oriented related to data quality issues.
Strong verbal and written communication skills.
Ability to incorporate feedback.
Ability to learn new technology and a variety of software platforms.
Ability to write clear documentation of programs and processes.

Preferred:

A passion for data driven marketing.
Experience increasing efficiency of processes, and automation of analyses and reporting.
Familiarity with SQL.
Familiarity with HTML.
Experience using CRM platforms and applications.
Familiarity with code to point of understanding, and executing code that has been developed and tested.
Working knowledge of digital marketing reporting and diagnostic tools (Google Analytics, Google Tag Manager, etc.).

Qualities
Strong belief in the goals and mission of QuestBridge
Exceptional attention to detail, but able to maintain focus on larger picture; rigorous quality standards in terms of quantitative accuracy
Strong work ethic, with intense drive to reach goals and contribute to the success of the organization
Entrepreneurial, creative, dynamic; energized by working with a revenue-generating social venture in an expansion phase
Self-starter, with ability to self-manage and take ownership of work; keen sense of accountability
Collaborative, with general curiosity and excitement to solve problems
Polished, professional demeanor and communication style
Ability to maintain confidentiality and exercise good judgment in difficult situations; heightened sensitivity to students from diverse backgrounds and a strong track record of handling confidential data
Desire to grow and develop professionally; quick study, independently resourceful

Compensation
Salary is commensurate with experience, variable according to experience and abilities. Benefits included with full-time employment.

Hours and Location of Work
This is a full-time position that is remote within the U.S. Employees will be expected to be engaged online and travel when necessary.

Application Process
Apply by uploading your resume and thoughtful cover letter. Due to the large number of applications we receive, we ask that candidates kindly refrain from calling, sending paper applications, and drop-in visits. Thank you for your interest in employment with QuestBridge. QuestBridge is an equal opportunity employer.