InsideAsia Tours Ltd is currently recruiting for Japan specialist Travel Consultants to work in our Bristol (UK), Boulder (Colorado, US) and Brisbane (Australia) offices. You will be responsible for creating, selling and delivering high quality Japan holiday packages. Most of your time will be spend interacting with clients or travel agents over the phone or by email along with ensuring everything is in place so our clients have the best possible holiday experience. The role is very varied and requires strong organisational skills with an ability to handle a large variety of simultaneous tasks under strict deadlines. The Travel Consultant is responsible for the reservation process as well as the preparation and sending of client travel documents, requiring strong attention to detail. You will work within a team of up to 6 other Travel Consultants led by a Sales Team Leader to reach both individual and team sales targets in your branch office while providing the highest level of customer service.
Principle areas of responsibility
Interacting with clients by telephone, email and occasionally in person at our offices or travel industry events
Consulting with clients to identify their individual holiday requirements
Creation of high quality tailor-made itineraries for direct and agent clients
Conversion to sale of both tailor-made and small group tour enquiries; maximizing value from each enquiry
Working to achieve individual and team sales targets
As well as planning itineraries, coordination of all aspects of the booking including reservations and delivery of trip
Preparation and sending of client documents
Balancing time appropriately between the various aspects of the role
Deliver excellent customer service from first enquiry to post trip follow up, exceeding client expectations at every stage Key skills and qualities
Highly motivated, well organized individual with ability to handle a large variety of simultaneous tasks
Previous customer service experience
Desire to achieve sales targets
High level of productivity and accuracy; able to get a lot done at a high level under pressure
Excellent written and verbal communication skills, IT skills and good with numbers
A passion for Japan as a travel destination and desire to help others discover the country
Basic Japanese language skills
Desirable but not essential
Previous sales experience
Experience working in the travel industry
Experience of living and/or working in Japan
University/college undergraduate/bachelor’s degree
Experience of travelling to our other destination countries
Pay and benefits
UK: Starting salary £20,190-£22,360 per annum (depending on skills and experience), plus unlimited sales-related bonus (on target earnings £4k pa); 23 days paid annual leave, plus statutory bank holidays; 3% employer pension contribution. Potential salary after 3 years: £28k+ plus approximately £14k on target earnings.
US: Starting salary $31,059-$42,447 per annum (depending on skills and experience), plus salesrelated bonus (on target earnings of approximately $6k per year once fully trained, up to $21k); 20 days paid annual leave, 401k and benefits including full health and dental coverage. Potential salary after 3 years for an applicant hired at $31k would be $42k+ plus approximately $21k on target earnings.
Australia: Competitive salary and unlimited sales-related bonus potential, plus Superannuation contribution. 20 days paid annual leave.
There may be occasional opportunities to travel to Japan for research purposes.
About the Company
InsideAsia Tours Ltd (IAT), is a growing travel company whose head office is in Bristol, with other sales branches located in Boulder, Colorado and Brisbane, Australia, and an operations branch based in Nagoya, Japan. The company consists of specialist travel brands, InsideJapan Tours which was established in 2000, InsideVietnam Tours which specialises in travel to the Indochina region, and InsideBurma Tours which focuses on Burma (Myanmar). The multi-award winning InsideJapan brand is one of the world’s largest and most respected independent providers of travel to Japan. The company offers unique group tours, tailored travel, and cultural experiences that few get the chance to discover.
Our team have had years of experience living, working and travelling in destination countries, and we offer unrivalled advice and support, whatever the customer budget or personal interests. Our holidays grant people the chance to experience both the popular and little-known aspects of Japan, Burma, and Vietnam culture, giving customers an insight into the diverse character of the relevant country.
You will be joining your respective office team and expected to bring fresh ideas and skills. In return, you will be working in a vibrant office with a great team of employees all with a passion for the destinations, a belief in the brands and a strong sense of collective values and purpose. Our work culture is supportive, creative and dedicated and is at its best when we all try to lead by example; the more you put in, the more you and the team get out, and it will be important that you play your part.
Everything the company does aims to be in line with its five core values: Trustworthy, Knowledgeable, Ethical, High Quality, Friendly. These are at the heart of the organisation and the company looks to hire individuals who will demonstrate these values on a daily basis.
If you wish to apply for any of the vacancies, please send a copy of your up-to-date CV to email@example.com for the UK and Australia, and firstname.lastname@example.org for the US, and complete the online application form here: Travel Consultant Application Form CLICK HERE