Company: University of Pennsylvania
Title: Global Programs Manager
Salary: TBD, Full-time
Location: Philadelphia, PA

Position Summary

A member of the semester abroad team, the Global Programs Manager plays a key role in administering undergraduate education abroad opportunities at the University of Pennsylvania. This position provides guidance on all available global opportunities for Penn undergraduate students, including those administered within and outside of Penn Global. In addition to this, the Global Programs Manager will take on advising and enrollment coordination of a semester study abroad portfolio and provide additional advising and support for other Penn Abroad programs, including the Global Research and Internship Program and the Penn Global Seminars.

The Global Programs Manager carries out a mix of advising, program management, programming and crisis support as follows:

Advising: Work directly with students both in one-on-one and group sessions; addressing groups of students, parents, and faculty through a variety of media; advising on program costs, financial aid policies; responding to inquiries about study abroad and other global opportunities abroad; orientation and student preparation: preparing pre-departure information and leading orientation sessions; and, maintaining supportive and constructive communication with students during the advising, application, abroad, and return stages.

Program Management: Preparing and updating information and materials for Penn Abroad programs within Terra Dotta; application review and student selection; and, maintain partnerships with providers, host institutions, and program staff abroad.

Programming, Outreach, and Recruitment: Support and lead Penn Abroad initiatives for programming and outreach to prospective education abroad students; activities include but are not limited to Penn Global Week and the Education Abroad Fair, information sessions, returned student programming, social media, marketing support, events, etc.

Crisis Support: Collaborating with appropriate crisis response team members in the case of student emergencies abroad.

The Global Programs Manager, as a member of the Penn Abroad team, acknowledges the “Penn Abroad Team Values” as core tenets which guide our work, our shared workplace environment, and our contributions to the University of Pennsylvania. The Global Programs Manager is expected to uphold these team values individually, and to assist peers in upholding them collectively and among our team.

Job Description

Responsibilities/Duties:

• Advise undergraduate students on available education abroad opportunities in individual and group sessions, ensuring compliance with the Penn Abroad and home school advising models

• Prepare and update information and materials for abroad programs within TerraDotta including application review and student selection with relevant academic departments, and home school advisors, and maintaining partnerships with institutions and providers abroad

• Provide pre-departure programming and support for outbound students, personal and administrative support for students while abroad, and post-experience programming for returned students

• Support and coordinate Penn Abroad initiatives for programming and outreach to prospective students, including information sessions, study abroad fair, Penn Global Week, returned student programming, and other events and activities as defined by Penn Abroad leadership

• Other duties and responsibilities as assigned.

Qualifications: A Bachelor’s degree is required, Master’s preferred, and two to three years’ experience in education abroad advising and program management, or equivalent combination of education and experience. Demonstrated proven experience in effective advising and excellent organizational, written, and oral communication skills. Commitment to student service and ability to work effectively with faculty, students, and university representatives from different cultural backgrounds; extensive experience working, studying, or traveling abroad desirable; proficiency in one language other than English preferred, but not required; familiarity with higher education in other countries; excellent judgment and ability to deal with difficult situations; ability to work as a member of a team and under pressure; commitment to the Penn Abroad Team Values. A willingness to travel and represent the University of Pennsylvania’s views, standards, and policies with authority and personal conviction; interest in professional development; and familiarity with computer applications for a study abroad office.